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Technical Consultant

    PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! 

    PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. 

    By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

    We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day. 

    Main responsibilities

    We have an incredible portfolio of customers with new ones recognizing the value of our solutions and joining the PerfectServe family everyday. 

    We are looking to add more consultative muscle to our Lightning Bolt provider scheduling team to ensure we’re able to identify customer pain points and apply our technology to alleviate those issues. We need top talent to deliver world class onboarding, support and relationship management experiences. 

    Develop and maintain product expertise and a deep understanding of our clients and their workflows
    Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows
    Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps
    Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices
    Identify, develop, and share best practices that enable clients to achieve their business goals and objectives 
    Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization
    Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs

    Qualifications

    Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients
    Troubleshooting, analytical, and problem solving skills
    Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships
    Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change
    Strong work ethic
    1+ years experience in a software implementation role
    Bonus: experience with SQL or other relational databases

    Candidates must be located in the US or Canada and willing to participate in a 24/7 on-call rotation.

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