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Solution Consultant

    From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.
    Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.
    If you’re ready to grow your career and help organizations grow better and faster, you’ve come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.
    SugarCRM is seeking a Solution Consultant Director to support the APAC Sales team, who loves being a customer-facing, hands-on technologist and is passionate about supporting the continuous growth across APAC. This is an individual contributor role.
    Using extensive market-based knowledge about CRM and CX (customer experience) business applications, combined with an in-depth understanding of SugarCRM’s software-platform architecture and capabilities, you are responsible for determining customer business objectives, discovery process, scoping and presenting the product vision. You will take ownership of the solution/technical aspects of a sales cycle and demonstrates how SugarCRM functionality can leverage positive business outcomes. In this role, you are the resident SugarCRM expert for both our internal and extended (reseller / partner) sales teams. This is a hands-on role and requires very strong customer interaction skills, presentation skills, an excellent understanding of a wide range of Enterprise software solutions, understanding how to integrate these applications and the ability to work closely with internal and extended sales teams and professional service engineering teams.

    Impact you will make in the role:

    Support and enable Sugar reseller channel partners in being knowledgeable and capable in the SugarCRM application and as a platform for business solutions
    Lead the pre-sale aspects of the sales cycle, including initial discovery, requirements analysis, high-level solution design and the transition to the appropriate implementation and delivery services teams
    Effectively communicate, often thru demonstration, SugarCRM’s value as a solution to prospective customers
    Participate as a member of RFP and Tender response teams by creating the product, technical architecture, proposed application solution and delivery methodology sections
    Provide product application support to SugarCRM inside, channel and direct sales teams
    Act as a strategist for the SugarCRM application platform – identify functional capabilities with customer business objectives
    Promote the understanding of general CRM best practices, and advocate for SugarCRM’s extensibility
    Provide expertise to identify and translate business requirements into a business platform vision
    Speak at trade conferences
    Support product marketing and promotion inside and outside the organization
    Develop and maintain assigned partner relationships
    Assist Marketing and Sales with the maintenance of current sales support materials, tools (e.g. demonstration tool kits) and selling documents
    Working with the SugarCRM Training department, support sales/demo training for selected business partners

    Expertise you will bring in:

    5+ years experience in pre-sales or similar role
    3+ Customer Relationship Management experience
    SaaS solution sales and configuration experience
    Proven track record of successful pre-sales engagements
    Good knowledge of enterprise business applications
    A general understanding of technical systems architecture, stacks and platforms
    Familiarity with RFP and Tender best practices
    An ability to interact with C-level customer executives
    Exceptional presentation and demonstration skill, including good objection-handling skills
    Exceptional listening skills
    Strong communications skills (verbal and written)
    Possess a strong sense of teamwork, integrity, excellent self-motivation and a positive attitude
    Outstanding planning and time management skills
    Ability to manage multiple, competing priorities and successfully deliver just-in-time responses
    Ability to work with local and remote teams across different time-zones
    Ability to travel (up to 50%) – post-Covid when it is considered safe to do so
    BS / BA in relevant area

    Nice to Have, but Not Required Experience:

    Marketing Automation
    Business Analytics

    Salary starts at $140,000 AUD + Superannuation
    Expected total target compensation range:  salary plus commission based on ARR sales, depending on experience.
    Singapore starts at 120,000 SGD salary plus commission based on ARR sales, depending on experience.

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