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Senior Manager, Customer Support

    The Senior Manager, Customer Support play an imperative role in supporting and advocating for our passionate and growing communities domestically and internationally. You will manage the Affiliate Customer Support Team and lead new initiatives including digital launches, and special situation affiliate projects.

    RESPONSIBILITIES:

    Build, lead  and motivate the customer support team as they provide service cross-functionally
    Partner with International ORG leadership to execute key initiatives and new launches.
    Project manage and lead new initiatives including digital launches, and special situation affiliate projects.
    Identify opportunities for revenue driving partnerships as they relate to new initiatives and launches. Partner with field leadership and department leaders to pilot and roll out special projects.
    Executes business plans and contributes to the development of departmental strategy
    Manage work to required deadlines and identify and implement opportunities to accelerate deliveries and mitigate potential problems/blockers.

    KNOWLEDGE AND SKILL:

    Demonstrated advanced abilities for decision making, accountability, planning, leadership and communication in dynamic, stressful situations
    Excellent organizational and leadership abilities
    In depth knowledge of diverse business functions and principles
    Working knowledge of data analysis
    Familiarity with various platforms (i.e.: Salesforce, NetSuite, Google Drive, in-house platforms, etc.)

    EDUCATION/EXPERIENCE:

    5+ years overall experience in operations, customer support , program management or related disciplines
    2+ years of leadership experience

    WHAT WE OFFER:

    Rich Medical, Dental, and Vision plans
    Unlimited Paid Time Off––empowering you to unplug whenever and however you need to
    Flexible spending account and 401(k) with employer matching at 5%
    CrossFit Gym Membership Reimbursement
    CrossFit Courses Benefit
    Partnership Perks

    CrossFit is a proud equal employment opportunity employer. We seek to recruit, develop, and retain qualified applicants from a variety of backgrounds, skills, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, pregnancy, sexual orientation, gender identity, gender expression, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.

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