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Rodenbaugh: Customer Success Manager

    Headquarters: 102 W Main St, Allen, TX 75013


     We are in need of a performance-driven Customer Success Manager to join our sales team. The primary focus of this role is customer acquisition and retention. You will build relationships that strengthen and support the health of our company. Other tasks include updating information using our CRM software and proactively collecting feedback to increase our team’s success.

    Duties and Responsibilities

        Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
        Work with customers to ensure they are leveraging effectively and finding value in our services
        Become an expert and educate customers on the use and benefits of our products
        Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
        Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
        Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
        Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
        Maintain a revenue base by managing account retention and renewal
        Drive upgrade revenue through increased product adoption and increased usage

    Customer Success Requirements and Qualifications

        Bachelor’s degree in a relevant field
        Experience in account management or in a similar customer-facing role
        Familiar with customer success metrics and key performance indicators (KPIs)
        Knowledgeable about our product specifications
        Communication skills

    To apply: