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Online Store – Tier 2 Customer Support

    ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
    Do you have a Customer Support background? Do you enjoy work-from-home and flexible schedules? ModSquad is seeking Mod Contractors to join our network!
    If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
    Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs are available now and more are on the horizon.
    Project Hours (All Times Pacific): 24/7
    Hourly Rate: To be discussed in the interview phase
    Commitment: 15 hours per week, 90 days (as needed)
    Language: English

    What We Are Looking For:

    Customer Support experience is a must (phones, chats and emails) Hands-on experience with helping and guiding customers to troubleshoot issues step-by-step Hard-wired (preferred), stable and reliable internet connection Wired headset (no bluetooth/wireless) Quiet area to take calls Good attitude Positive, helpful and proactive Must be reliable and responsible Comfortable with navigating large amounts of information and resources, following workflows Comfortable with walking the customer through clearing browser cache and cookies and minor technical troubleshooting steps Able to test issues on their own CRM Tool Experience (similar to Intercom, Zendesk, etc) E-commerce experience is a plus Chinese speaking/able to read Chinese is a plus

    WorkSpace Requirements:

    Dedicated laptop or desktop computer with Windows 10 or above Willingness to install MSQ security software and 2FA app on the phone

    What’s In It For You:

    The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! Flexible self-scheduling Access to ‘Hot Gigs’ postings exclusive to the Mod Network Work from home Competitive hourly rate – Discussed during your first interview Paid orientation

    ***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
    Please note: A Chromebook is not sufficient for ModSquad projects.

    Who is ModSquad?

    ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

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