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Onboarding Specialist

    We’re looking for an entry-level Onboarding Specialist to join our growing Client Success team. Do you love high end, luxury real estate? Do you find fulfillment in helping others? Are you hyper-organized, and project oriented? Are you eager to hit the ground running? If so, we’d love to speak with you!
    As an Onboarding Specialist, your role is to guide the build out and design of award-winning websites for the world’s top luxury real estate agents. You’ll immediately bond and build a relationship with your client, understanding their business, brand, and vision and translating it into actionable steps for our internal teams. As the primary point of contact, you are both a brand ambassador for Luxury Presence and a project manager who will guide clients through their first 4-8 weeks with Luxury Presence. You’ll quickly master our product, processes and tools in order to deliver an amazingly beautiful website product while delivering a white-glove treatment all the way through.
    Is this you?

    You’re good at:

    Understanding what amazing design looks like and articulating the details to clients
    Anticipating and understanding client vision, translating them into actionable next steps
    Communicating with clients, particularly in explaining order of operations, technical complexities and setting expectations
    Identifying problems and proposing solutions
    Using software and tools to help yourself, team and clients stay organized and on schedule
    Interpreting, guiding, and executing client’s vision
    Maintaining an amazingly high bar for website quality and design; you love the details and won’t compromise

    You have:

    0-2 years experience in software implementation, media agency campaign execution, or creative operations for a design company
    Previous success interning or working in fast-pace, high-volume environments
    Coordinated client calls, meetings, and projects
    Experience serving clients and attending to their needs
    Enthusiasm, competitive spirit, friendly and sunny disposition
    Understanding of platforms like Squarespace, Shopify, WordPress is a plus
    An interest in luxury real estate industry (a passion is a plus)

    You crush:

    Drawing people in with your excitement and can-do attitude
    Feeling empowered removing roadblocks for client and team members
    Working efficiently and know how to hit deadlines
    Not taking yourself too seriously

    $55,000 – $65,000 one-time

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