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Implementation Associate

    PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headquartered in Chicago and backed by top-tier venture capital, major hospital investors, and a talented team.

    ABOUT THE ROLE

    The PatientIQ Implementation Associate is a critical team member focused on our customers and ensuring that they get the most out of the PatientIQ product, network, and services. The purpose of an associate is to lead the company’s customer-facing product implementations as well as support internal organizational initiatives. This role is responsible for the direction, coordination, and completion of all implementations while remaining aligned with overarching goals and priorities.

    RESPONSIBILITIES

    Support the successful implementation of our customers from sales through Customer Success hand-off while continuously improving the efficiency and quality of the information provided through the implementation workflows. This individual will be measured on how quickly they can move a client through the stages of implementation to first value, as defined by an initial patient enrollment.
    Lead smaller customer implementations and support large business customer implementations by owning tasks such as platform build and leading tasks such as requirements gathering or end user training with the support of the Director of Implementation or more senior team members.
    Drive the successful and timely completion of tasks to achieve customer organizational goals, including the identification and mitigation of risks and issues which may impact the project and the timeline, while escalating issues to Director of Implementation when necessary.
    Communicate effectively and build strong peer-to-peer relationships with project stakeholders, both internally and externaly through both verbal and written communications.
    Assist Director of Implementation with process and training documentation and streamlining the Implementation process.
    Maintain and regularly update the PatientIQ CRM with client notes, new users, and any other relevant information to assist the Customer Success team.

    Requirements

    2 years of experience implementing projects using a standard project management methodology, ideally within a customer success team.
    Strong work ethic with a willingness to take the initiative and handle tasks across multiple projects simultaneously
    Excellent organizational and communication skills
    Ability to prioritize tasks, regularly communicate progress, and meet established deadlines
    Ability to manage day to day tasks, but also see the bigger picture of the account
    Collaborative mindset to effectively work across internal teams across PatientIQ
    Ability to travel at least 25% annually and up to 50%
    Proficient in all Microsoft Office Suite products (Word, Excel, PowerPoint)

    NICE TO HAVES

    Experience working at a growth-stage company, either in health-tech or SaaS
    Experience with a CRM and other tools for tracking customer communication, knowledge management and support tickets
    Healthcare experience, especially experience working with integrating Electronic Health Records

    Benefits

    PatientIQ was recently selected as one of the top 50 “Best Small Companies to Work For in Chicago” and we pride ourselves on our team culture and shared passion for working together to solve meaningful problems in health care to improve patient lives. As a member of our team, you can expect:

    Great Benefits – top-notch health, dental and vision insurance. Additional perks available including 401K.
    We are Mission Driven – our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
    True Idea Meritocracy – great ideas win out. We encourage all team members to challenge the status quo because our mission demands this.
    Flexible Time Off – we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
    World-Class Team – we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.
    Fast Growing – we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.

    Attention job seekers,
    We want to clarify that the only @email addresses we use are @patientiq.io. If you receive emails from any other domain (including .us), please assume they are fraudulent and do not respond to them.

    We conduct interviews exclusively through our official email addresses and video conferencing platforms. We do not request funds or personal information from candidates, nor do we send any checks.

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