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Enterprise Support Specialist

    Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.

    Come join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.

    We’re looking for an organized, curious, empathetic, and self-motivated Enterprise Support Specialist to join our team at Branch.

    What you’ll do 

    Coordinate solutions for customers whose operations depend on PayAdmin and Branch products by troubleshooting technical issues, providing educating moments, and maintaining a feedback loop in order to support customer retention. Investigate and resolve technical issues stemming from integrations. Triage, escalate, and partner with various teams such as Customer Success, Account Management, User Support, Risk, and Engineering to ensure timely resolution and mitigate likelihood of repeat incidents. Use internal and third-party customer support and configuration tools to troubleshoot and resolve issues. Understand the customer experience and identify areas to improve the product and/or operations. Requires phone support and customer callbacks.

    Qualifications: 

    Previous B2B support experience in SaaS and/or fintech Project management experience (preferred) Proficient in Excel / Google Sheets Excellent communicator both verbal and written Problem Solver – Ability to identify, troubleshoot issues, and propose simple solutions Coachable – Open to feedback and can show improvement Experience with Zendesk support software a plus

    Benefits: 

    Work from anywhere (domestic USA) Branch-paid medical, dental, and vision insurance Equity 401k Flexible time off Paid company holidays Paid parental leave

    Working at Branch

    Headquartered in Minneapolis but with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.

    Our teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and EY Entrepreneur of the Year, Heartland, among others.

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