Skip to content

Customer Support Agent

    Foxelli Group is not something you want to miss out on. We’ve been in the digital game for nine years now and have created multiple successful world known e-commerce brands that generate 20 million USD in annual revenue. It’s impressive, sure, but we’re definitely not stopping here and constantly cooking up some new exciting brands! Not to brag, but we are on the verge of taking over the e-commerce world. Nah, we’re just playing. Unless….

    See, that’s the thing about us – we’re always hungry for more. We consider ourselves go-getters who get a kick out of running from mediocrity. Everything we do is a bit extravagant, some even might say – impossible. However, we know how to make it happen because we always prioritize self-development, transparency, discipline, and being exceptional 24/7.

    Here’s the best part: we’re looking for a Remote Customer Support Agent – someone who has a natural talent for problem-solving and creating lasting relationships. You will work with our international team to provide customer support that feels welcoming and professional while using this work-from-home opportunity to co-create positive remote team vibes.

    In this role, you will:

    Manage incoming messages, emails, calls, and other customer service inquiries from our customers all around the globe; Answer product and service-related questions and suggest information about other products and services; Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution; Keep records of customer interactions, process customer accounts, and file documents; Help other departments with additional tasks if need be; Keeping up a service-minded attitude and being genuinely excited to help customers.

    Job requirements

    Fluent in English with near-native proficiency in both written and spoken communication. Empathy and understanding of what customer wants and needs; Energy and drive to go the extra mile to engage customers; To be responsible and have great time management skills; Ability to work one day of the weekend (either Saturday or Sunday); Flexibility to work different shifts – this role might require some evening shifts to have calls with customers in the USA; Knowledge of an e-commerce business and Amazon (considered a bonus); To be a quick learner, very flexible, and adaptable in a fast-paced environment.

    Now onto the fun stuff! Here are a few things that will make you say…

    I am growing constantly: personal and professional development is the key to satisfying that burning curiosity each of us has. That’s why every one of us gets a yearly budget of 1000 EUR for various courses and training. I am strong: yoga classes, gym membership, rock climbing – just say the word, we got it covered! Get that body moving! I am well-rested: we don’t subscribe to old-fashioned stigmas about mental health and take emotional wellbeing seriously. Our partners at Mindletic help us understand our emotions better and offer insightful therapy sessions with licensed professionals. To get you the well-deserved time to unplug, we’ve also got paid parental days, holidays off as well as paid vacation days. I am comfortable: the fact that we don’t have an office doesn’t mean you have to shy away from an awesome workstation! We’ve got a budget already dedicated to you so your home office could be up to your standards. I am incredible: our team is extraordinary – that’s not a brag, it’s a fact. We’re proud of every single incredible unique person at Foxelli Group. Don’t worry, you’ll get to meet them at one of our parties soon enough. I am in control: we’re a fully remote company. Work from anywhere – Enjoy the flexibility of working fully remotely! We use Hubstaff to seamlessly track hours, ensuring transparency and fairness for everyone on the team

    Salary: 400-550 EUR after taxes (depending on your skills and experience) + bonus

    Ready to join the crew?

    Read More Jobicy’s Feed