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Customer Support Agent

    Known as the Work Life Platform, Bayzat is one of the leading employees benefits SaaS platforms that is on a constant mission to make a world-class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits, and Insurance a possibility for all businesses.

    We are one of the fastest-growing startups in the MENA region with just over 300 members from 35+ different nationalities. We were listed by Forbes as “One of the most promising UAE-based startups” and are backed by world-leading VCs such as Mubadala and Point72 ventures. We are also one of the best-funded scale-ups in the HRTech space across the region.

    We are a principle-led, meritocratic company that puts culture at the core of everything. As a Bayzat member, you will constantly be surrounded by high-achieving individuals and teams who have a knack for solving complex problems and are relentlessly pursuing success in everything they do. Being part of such an environment will push you to constantly be the best version of yourself and capitalize on every opportunity to improve, whilst drawing inspiration from like-minded, hungry people from all around you.

    How we got to where we are today, and the reason we will continue to thrive, is by hiring best-in-class talent and building a culture that allows people to be the truest, most authentic, and unpretentious versions of themselves. Being a part of one of the fastest-growing start-ups; this role will present the opportunity to learn and sell a winning product, develop skills and knowledge, continuously grow and be a part of Bayzat’s success story.

    Some high-impact responsibilities you will be entrusted with:

    Provide exceptional customer support through various channels including phone, email,chat and WhatsApp ensuring a high level of customer satisfaction.
    Respond promptly and accurately to customer inquiries troubleshooting software issues and providing appropriate resolutions in accordance with established guidelines.
    Document and track customer interactions issues and resolutions using our internal CRM system.
    Collaborate with cross-functional teams including product development and sales to ensure smooth communication and effective resolution of customer concerns.
    Develop a comprehensive understanding of our SaaS platform and health insurance offerings to effectively support customer needs.
    Keep abreast of product updates industry trends and emerging technologies to provide informed assistance to customers.
    Identify recurring customer issues and collaborate with the product development team to implement long-term solutions and improve the customer experience.
    Contribute to the continuous improvement of support processes knowledge base articles and documentation to enhance efficiency and self-service options.
    Assist with onboarding and training new customers on our software platform ensuring they have a seamless transition and understanding of our features and functionalities.
     Demonstrate a high level of professionalism empathy and patience when interacting with customers understanding and addressing their individual needs and concerns.

    What you will need to have:

    Previous experience in a customer support or technical support role preferably in a SaaS or health insurance environment.
    Excellent communication skills both written and verbal with the ability to explain complex concepts in a clear and concise manner.
    Strong problem-solving and analytical skills with the ability to identify patterns and troubleshoot technical issues independently.
    Empathy and a customer-centric approach with a commitment to delivering exceptional service.
    Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail.
    Familiarity with CRM software and support ticketing systems is preferred.
    Knowledge of the healthcare industry health insurance or medical terminology is an asset.
    Availability to work flexible hours including occasional weekends and evenings to support customer needs.
    A team player who thrives in a collaborative and supportive environment.
    Minimum educational requirement: High school diploma or equivalent. Bachelor’s degree in a relevant field is preferred

    What’s in it for you? Perks!

    Bayzat is committed to creating an inclusive and collaborative working environment where everyone’s background and ideas count. Our culture encourages members to be the best versions of themselves while taking advantage of our perks:

    Growth: Fast-track growth opportunities for high-achieving members, with no rules around where, when, how, or how often.
    Flexibility: Remote and flexible/hybrid working setups.
    Inclusiveness: From bi-weekly company-wide town halls/all-hands meetings to regular huddles, OKR tribe meetings, celebratory dinner parties, and annual awards ceremonies held in the Metaverse, you’ll be joining a truly inclusive and engaging workplace.
    Shared Ownership: We make them shareholders! We open up rounds of ESOP twice to three times a year. And guess what, those who continue to perform and achieve great things are topped up, almost every round!
    Kick-ass offices: We have offices in UAE, Turkey, Saudi, and India. One of our two Dubai-based offices is in the DIFC FinTech Hive, which is the first and largest financial technology accelerator in the Middle East, Africa and South Asia (MEASA) region.
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