Skip to content

Customer Success Sr. Operations Analyst

    Liferay is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges.  Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation – serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.

    But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!

    About You and this Role

    The customer is always right…well, sort of.  In Customer Success we focus on a holistic approach to customer service.  We strive to be the business unit that knows the most intimate details about our customers.  We are oftentimes the point person for our customers in regards to all things Liferay.  But in order to do this and do it well, we need to be on the top of our game.  Our focus changes as the customer changes.  Our goals change as the customer’s goals change.

    We need to match our customers’ pace every step of the way.  As we continue to build a thriving business unit, we are in search of a crucial part of the team.  We are still building the foundation of our team and process and are looking for someone who is excited about building things from scratch.  This gives us a clean slate to be creative and innovative in how we build for the future.  If this is what you seek then look no further.

    Key Objectives

    Complete impact, ROI, value, cost benefit analysis and operational audits to ensure efficiency and find areas for improvement
    Based on analysis, create solid and progressive strategies to improve or increase capabilities of the team or service and streamline processes
    Integrates data from multiple data sources or functional areas, ensures data accuracy and integrity, and updates data as needed
    Analyze data to easily identify anomalies, trends, gaps and opportunities to advance our service
    Make sound decisions, plans and strategies with minimal need to iterate
    Drive system development and process improvements based on deep data analysis
    Shares their knowledge with others on the team to help them reach their full potential

    Required Qualifications

    University degree in related field or equivalent work experience
    5+ years of experience in an Analyst position
    Proficiency with BI Tools (ie. Tableau, Salesforce)
    Excellent verbal and written communication skills, comfortable presenting to executives
    Able to adapt and adjust plans quickly
    A proven self-starter that is able to complete initiatives with minimal supervision

    Preferred Qualifications

    Salesforce Administration background
    Experience leading a team

    What We Offer

    Salary package w/ competitive benefits according to qualifications and experience
    Opportunities to take responsibility, grow professionally, and Stay Nerdy
    A positive and collaborative work culture
    Check out what employees say about us on Glassdoor
    Working at a leading open-source company
    Read More Jobicy’s Feed