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Customer Success Manager – Data Privacy / Analytics

    Anonos is a global data privacy technology company founded in 2013. We understand that organisations want to innovate, without getting into legal hot water. We allow them to do exactly that: use their data, without the drama.

    We recently raised an additional $50M in funding to combine our offerings with the German synthetic data startup Statice, to form a class-leading privacy technology platform. Our creative and brilliant team of 65 works from around the world to contribute to a data-driven future where privacy comes first. We enjoy working together and view respect, honesty, and openness as core values: this means that we appreciate the contributions and perspectives of every member of our team, and take a collaborative approach to problems. Our product, privacy research, engineering, and commercial teams work closely together to solve difficult data problems.

    Join us to make a difference for organisations at the intersection of privacy, technology, and data. Learn more at https://www.anonos.com/

    The Team

    The Client Success team is the services and consultative arm of Anonos, managing the full lifecycle of our clients and partners. We are the experts guiding them towards their expected outcomes and success by being a trusted advisor, delivering a positive user experience, and ensuring value realisation against measurable outcomes.

    Our responsibilities span both pre-and post-sales engagement, from supporting the sales team, delivering workshops and proof of value engagements, through training and implementation all the way to value realisation and customer health. We are the first point of contact for clients regarding support, training, professional services and use-case discussions.

    The Role

    The Customer Success Manager is our value specialist.
    Supported by our insights & technical specialists they will focus on understanding and guiding the clients through the journey from discovery to value realisation. You are the main point of contact on the design, implementation and delivery to meet their requirements and deliver successful outcomes to our clients and ensure the continuous focus of that success and identify new use cases.

    This role focuses on solution and outcome delivery with a technical and operational understanding, driving client engagement with privacy, security & data analytics stakeholders.

    Expectations

    Client Success sits in the hub of the Anonos wheel, You will collaborate closely with all parts of the business to deliver success for the team, the business & our clients. We expect you to be comfortable engaging with clients, take ownership of your activities and know when to ask for help, you have a strong operational & client-focused understanding and can identify and communicate the right path towards successful outcomes. Anonos is a fully remote company, and you are expected to feel comfortable working in that environment. Our main focus is the European and North American markets, so availability during these office hours would be expected.

    We realise that some experiences might be hard to come by, many skills can be learned, and skill sets and experiences beyond this job description could bring tremendous value.

    If you feel this could be a great opportunity for yourself and us, please do not hesitate to apply,

    What we would consider essential is that you are: Inquisitive, a Quick Study, Observant & Accountable.

    Responsibilities

    Supporting the commercial team with operational expertise and demonstrations.
    Provide material and datasets for clients.
    Deliver onboarding & training.
    Manage client health, post sales relationships & client account database.
    Provide support and professional services.
    Manage the client journey & expected outcomes.
    Deliver ongoing client engagements (QBRs, Milestones, Survey outcomes).
    Discuss value realisation, best practices and identify new client use cases

    Requirements

    Industry:

    Experience in data privacy, security & data science.
    Understanding of GDPR, CPRA & other data protection regulations & standards.
    Background in legal, educational, financial or healthcare tech, data analytics or similar fields.

    Consultative:

    Project management & project coordination experience.
    Background in service delivery, value realisation & training of enterprise clients.
    Track record in pre-sales, account management or customer success management.
    High level of communication, analytical, & business acumen.

    Technical:

    Familiarity with Python, SQL, SSH, machine learning, cloud platforms & enterprise ecosystems.
    Understanding of data transformation & process workflows.

    Nice to haves

    A European second language would be desirable (German, French, Italian, etc.).
    Experience working with partners (GSI & Tech) would be desirable.

    Benefits

    You will join an international and dedicated team in a growing company, with plenty of opportunities for impact and personal growth. We are a diverse team of curious and open-minded people, working from over 19 countries, including Germany, Belgium, the UK, and the US. Our team members benefit from:

    Fair and competitive compensation
    Flexible work-from-home policy
    Remote-friendly, or work from our beautiful Berlin-Schöneberg

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