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Customer Success Manager

    Airbase is the top-ranked modern spend management platform for businesses with 100-5,000 employees. It’s the best way to control spending, close the books faster, and manage financial risk. Airbase software offers modules for Guided Procurement, Accounts Payable Automation, Expense Management, and a flexible corporate card program on a single collaborative platform. It can be implemented in full or as individual modules. Airbase automates all spending workflows and guides the process for all purchases — procure, pay, close. It brings efficiency to complex business processes like multi-stakeholder compliance and accounting needs like multi-subsidiaries, amortizations, and purchase orders. Flexible intake and approval workflows ensure oversight across all stakeholders and spend compliance. Airbase integrates with your other business systems and seamlessly syncs to popular general ledgers. Employees and accounting teams love using Airbase.

    About the role:

    Serve as the strategic partner to customers within assigned book of business Engage proactively through QBRs and other touchpoints to drive initial product adoption, share Airbase best-practices, and showcase value in line with customer business objectives Uncover upsell, cross sell opportunities within assigned book and partner with Account Manager to maximize expansion revenue Amplify the voice of the customer, surfacing product feedback to relevant internal stakeholders and helping advance the company’s roadmap and development strategy Strategize product enhancement adoption and deployment that map to the customer’s business goals Surface thematic product gaps and needs within your book of business Become an Airbase product expert. Learn the ins and outs of the product so you can speak eloquently to best practices and solutions for your clients’ needs.

    What you’ll bring: 

    At least 5-7 years of customer success experience at a B2B Mid-market or Enterprise-focused SaaS company Fluent in English with ability to communicate clearly and confidently Experience managing a revenue-based quota Experience creating and delivering high quality QBRs to executive and leadership teams Experience managing de-escalations and coordinating feedback and discussions between customer<>product teams Ability to work and learn at a fast pace (at times with little to no direction) Previous experience of working with US headquartered customers Ability to build rapport and trust with champions and your colleagues in a remote setting Passionate about joining a small team and building a company

    Nice to Haves: 

    Experience with technical B2B SaaS applications Experience with Office of the CFO applications Basic understanding of accounting and finance ecosystem Experience utilizing common tools within the CS tech stack (Salesforce, Gainsight, Gong, Catalyst, Totango, Outreach)

    We offer competitive cash compensation and equity packages, comprehensive benefit plans, parental leave, and generous time off for all of our full-time roles.

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