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Customer Service Representative

    A leading digital and social game publisher, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms and with an audience of 157 million monthly users offers via Gameloft Advertising Solutions a unique level of visibility and involvement to advertisers. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 6,000 people worldwide. Gameloft is a Vivendi company.

    Job Description

    The customer service representative (CSR) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CSR must keep track of each case until it is solved.

    You will work remotely from home.

    Qualifications

    Fluent level of English language written and spoken.
    Microsoft Office skills.
    Aptitude for communication and team work
    Excellent interpersonal relationship.
    Be responsible and patient.

    Additional Information

    Roles and responsibilities:

    Give Support to the customers: Identify and solve customer problems using dedicated web tools
    Handle and manage web tools specially made for customer support.
    Keep a record of each case in another dedicated web tool.
    Escalate higher problems and send them to the appropriate team when needed.
    Notify Leads when a recurrent problem appears, to prevent further cases
    Be able to identify problems and create new templates for recurrent ones.
    Be informed on promotions and information on respective countries.

    We offer:

    Possibility to work in a global product company with talented people
    Competitive salary
    Health Insurance
    Work remotely

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