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Customer Experience Agent

    Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

    Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

    About the Role:

    You’ll be a good match for the role on our customer support team if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We’re a fun team with serious drive and are looking for someone to dive in and join the hustle.

    Weekend availability required

    You Will:

    Respond to customer inquiries across email, phone, chat and proprietary messaging systems with excellent tone, grammar and spelling for written communications Resolve issues in a personalized, accurate and timely manner Build long-term relationships with our customers by offering advice related to products and services Become an expert in all things hims & hers products and offerings and maintain up-to-date knowledge in a fast-changing environment Complete trainings and up-trainings as-needed Maintain highest level of discretion when dealing with customer issues Strive to meet and exceed structured performance targets Report on customer trends and feedback Complete occasional overtime when needed by the business to maintain SLAs

    You Have:

    2+ years work experience 1+ year experience in a customer-facing support role Ability to balance attention to detail with efficient execution in a fast-paced environment Excellent problem solving and communication skills with a high attention to detail and quality Experience working in multiple systems and successfully navigating multiple sources of information Possesses a customer-first, eager-to-help approach Ability to demonstrate strong writing skills, spelling and grammar Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team Willingness and ability to work non-standard business hours, including weekends, evenings & holidays

    Our Benefits (there are more but here are some highlights):

    Competitive salary & comprehensive health benefits including medical, dental & vision

    Outlined below is a reasonable estimate of H&H’s compensation range for this role.

    H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSU’s) so that H&H employees own a piece of our company.

    The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.

    Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!

    An estimate of the current hourly range for US-based employees is $19.50$23.50 USD

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